Big Data & AnalyticsCreation

ChungHwa gears up for 4K, ensures QoE

ChungHwa Telecom, a Taiwanese pay-TV provider, has contracted Telestream to empower its station with new 4K broadcasting capabilities and also enhance its quality of service (QoS).

The strategic investment by ChungHwa includes Telestream’s Vantage, a media processing platform for 4K broadcast operations, and Vidchecker, an automated quality control software for file-based media.

The solutions can be used across the broadcaster’s VoD and Live Catchup workflows.

Telestream is also supplying its iQ video management system (iVMS), which manages and coordinates the video monitoring probe network. This sophisticated system empowers ChungHwa to correlate all the alarms within its network in a single management platform, thereby enabling rapid pinpointing of issues and resolutions of faults.

Using this advanced video monitoring and analytics system, Chunghwa Telecom will be able to monitor its customers’ quality of experience (QoE), checking the viewing experience quality and integrity throughout its video headend. A series of alarms will alert operating staff to any issues in the headend, and iVMS will rapidly pinpoint the location of any issue within the network.

During a press conference at IBC2019, Scot Puopolo, CEO of Telestream, said: “As consumers are using a wide array of devices, management of quality and processing media has become a ‘table stake’ for the industry and our customers.

“Therefore, we intent to be the de facto standard for quality control and media processes.”

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