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Disney+ launch hit by waves of technical glitches
Within hours of launch on November 12 this year, Disney+ appeared to have been hit by waves of technical errors. Some users were unable to connect, while others complained that their credentials have been stolen and sold on ‘the dark web’. Although Disney+ maintained that there was no security breach, the unfortunate events point out the importance of securing and enhancing user experience.
Disney+, the first direct-to-consumer (DTC) mobile application by Disney, received more than 10 million subscribers on the first day of launch, exceeding its expectations, said Disney.
“There were some limits to the architecture that we had in place … that weren’t apparent to us before,” Kevin Mayer, Disney’s DTC chairman said during an interview with Recode at the Code Media Conference held in Los Angeles, CA from November 18 – 19, 2019.
Moreover, it is believed that the accounts were not compromised through Disney+ platform but through the “recycling” of the same password by an individual across multiple platforms.
However, the affected users have criticised the lack of two-factor authentication on the mobile application. The two-factor authentication is a second-step authentication through receiving a code or SMS on the subscribers’ mobiles after they key in their credentials.
The new streaming entrant told news.com.au that there is no support for two-factor authentication or the ability for users to log out of their service remotely, but Disney will continue to evaluate features within the services which are likely to evolve over time. However, for now, the company gas nothing further to confirm.
