Fast fault isolation & resolution to cut downtime, protect revenue

Telestream and Nice People At Work (NPAW) have announced an advanced integration for Telestream’s IQ Video Quality Assurance Solution and NPAW’s Youbora. This will allow broadcasters, content aggregators, direct-to-consumer and video service providers to monitor and quickly respond to issues that arise in video processing and distribution paths to improve quality delivery and reduce subscriber issues. 

The combined solution allows businesses to perform rapid root-cause and impact analysis from content creation through consumption. It allows the video service provider to pinpoint affected users to focus on the most impactful service errors, minimising downtime, customer and revenue impact through greater fault isolation and resolution. 

Telestream’s iVMS (In Vehicle Monitoring System) correlates program information, aggregates alerts, and enables faster diagnostics from the video head-end ingest through to the CDN edge, and can pull client analytics data across from Youbara to see how viewership of that channel was impacted by head-end or network-level events. 

Conversely, Youbara can pull data across from the iVMS to overlay alarms and graphically trend video network data alongside client QoE (Quality of Experience) and behavioural analytics to show root cause of client behaviour when a QoE-impacting event occurs. 

“The Telestream Video Management System enables dramatic operational efficiency by gathering monitoring data from points across the network, and translating that information into visibility, insight and actionable intelligence”, said Calvin Harrison, General Manager IQ Business at Telestream. “Having the ability to correlate with the actual audience data enables a new level of operational and revenue efficiency for video service providers.”