Grass Valley offering 24/7 global technical support at zero cost

To show support for the media industry and to help broadcasters continuously deliver critical news and information during this COVID-19 pandemic, Grass Valley is deploying a robust Business Continuity Initiative that supports the media industry through a series of free offers, discounted repairs and 24/7 access to its global technical support team at no cost.

For the next 90 days, the company will suspend its billable technical support process globally, so that end-users will not be charged for support, even if they do not have an entitlement. 

For instance, Grass Valley is offering 90-day free licenses for GV STRATUS, sQ with Go! and EDIUS customers, meaning select client licenses and relevant core server software components will be available free of charge. Furthermore, end-users will be able to manage, create and deliver media to their audiences from the comfort of their home; thus, allowing collaboration  of workflow and content via cloud or employer’s VPN.

For standalone EDIUS customers, Grass Valley is offering 90-day EDIUS licenses and EDIUS cloud testing for all EDIUS Workgroup customers, enabling them to greatly expand their number of active users.

Tim Shoulders, president of Grass Valley commented: “Our broadcast customers are facing considerable pressure to get breaking news to viewers and keep their operations running smoothly while following social distancing guidelines.

“Grass Valley is here to help with tools and support resources to ensure that no matter where their teams are working, they can keep viewers connected, informed and united.”


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